This section is dedicated to our cookie management policy. When viewing our content, information about your device's browsing experience (computer, tablet, smartphone, etc.) may be stored in "cookie" files installed on your device. This policy allows you to learn more about the origin and use of such browsing information and your rights with respect to it, in particular your right to object to it. This policy also applies to information collected by us when you access this website through advertising content that we distribute on third party websites and applications.

Welcome to the website https://www.royalcarrentalgroup.com/legal-information, published by Royal Car Rental Group whose registered office is located at Bulevar Arsenija Carnojevica 88 and is registered at the Serbian Business Registers Agency under the number 62969466.

We use a Data Protection Officer to ensure the privacy of your personal data, including data collected through cookies. The Data Protection Officer can be contacted office@royalcarrentalgroup.com.

A cookie is a small file and piece of information placed onto your device by the server of the website that is accessed. Cookie file enables our Site features and functionality. Websites use them to send information to the user's browser and allow the browser to send information back to the original website (for example, a session ID or choice of language).

Any browser visiting our websites may receive cookies from us or cookies from third parties such as our customers, partners or service providers. We or third parties may also place cookies in your browser when you visit non-LinkedIn sites that display ads or that host our plugins or tags. Only the issuer of a cookie can read or modify the information contained in it.

This site uses different types of cookies: persistent cookies and session cookies. A persistent cookie lasts beyond the current session and is used for many purposes, such as recognizing you as an existing user, so it’s easier to return to the Royal Car Rental Group site and interact with our Services without signing in again. Since a persistent cookie stays in your browser, it will be read by our site when you return to one of our sites or visit a third-party site that uses our Services. Session cookies last only as long as the session (usually the current visit to a website or a browser session).

Our site may contain third parties’ cookies (communication agency, analytics services, etc.) allowing them, during the life of the cookies, to collect browsing information relating to our website. The storage and use of these cookies by third parties are subject to the privacy policies of such third parties. We inform you of the purpose of third-party cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.

Analytics cookies

These cookies are intended to analyze website traffic and improve your browsing experience. Analytics cookies are distributed by third-party providers. These cookies may in particular process data relating to the pages visited, the time spent on visited pages, the browser you use to visit these pages, etc. The use and storage of these cookies are subject to your consent.

Technical cookies

These cookies are intended to enable or facilitate electronic communication (detection of connection errors, identification of connection points, website security, etc.) or to provide online communication services which you might specifically request (screen display preferences, saving information entered in the forms, shopping cart [if applicable], access to your user account, etc.).

You may not object to the use of these cookies.

Social cookies

These cookies are intended to make the site more user-friendly and interactive, by allowing you to interact with social networks (Facebook, Twitter, LinkedIn, etc.).

These cookies can process data such as the number of contents shared through social networks, the fact that you have an account on a social network, the tracking of your browsing on websites, etc. These features are based on third-party applications integrated into our website. The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our site. Indeed, this type of application button may allow the social network in question to track your browsing on our website, by the mere fact that your account on the social network in question was activated on your device (open session) at the same time that you were browsing our website.

We recommend that you consult the privacy protection policies of these social networks in order to learn about the ways they use the information they may collect via these application buttons, particularly for advertising purposes. In particular, these protection policies must allow you to express your preferences on these social networks, in particular by setting up your user accounts for each of these networks. 

The use and storage of these cookies are subject to your consent.

Advertising cookies

These cookies are intended to improve the relevance of advertisements and content on this site and on third-party media. Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to actually interest you.

These cookies may in particular process data relating to your personal preferences, your interests in our products and/or services, your consumption habits, etc. We can use tools to automatize the processing of your personal data to evaluate certain personal aspects relating to you and in particular to analyze or predict aspects concerning your personal preferences and needs. The data processed in this context may have been collected from different sources and may be interconnected: data from our customer files, navigation data, data from third parties, data on the use of your vehicle, etc. This processing is intended to push you personalized content related to certain personal aspects relating to you, such as dedicated offers by e-mails, personalized advertising, content on our websites related to your interests, etc. For example, this processing can lead us to push your information related to the car segment you are likely to favor (an SUV rather than a city car, or vice versa). The use of such tools is defined as profiling by regulations.

The use and storage of these cookies are subject to your consent.

Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside the EEA, your personal data are processed in these countries, which may have different regulations on personal data than the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses).

When you first visit our site, you are asked to accept the use of certain cookies, by displaying a dedicated information banner. If you expressly accept or if you continue to browse our site, you consent to the use of cookies on your device.

We inform you that, in accordance with the regulations, cookies intended to carry out or facilitate the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by you, are not subject to your consent.

How to exercise my object right?

If you do not want cookies to be stored or read on your device, a refusal cookie will be stored on your equipment to allow us to record the fact that you have objected to the use of cookies. If you delete this cookie refusal, we will no longer be able to recognize that you have rejected the use and storage of cookies.

You have several options for managing cookies, including blocking their use and/or deleting them.

Cookies management

Browser settings

You may also manage cookies via your browser.

Most browsers are set by default to accept cookies, but if you wish, you can choose to accept all cookies, systematically refuse cookies or choose which cookies you accept depending on where they come from. You can also regularly delete cookies from your device using your browser.

However, don't forget to set up all the browsers on your various devices (tablets, smartphones, computers, etc.).

Each browser has a different setup for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to change your cookie preferences. For instance:

• for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies;
• for Safari™: https://support.apple.com/safari;
• for Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en;
• for Firefox™: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop;
• for Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html.

Publishers' modules for making objections

You can choose to disable some third-party cookies by going directly to the page of the issuer of the cookie. In this way:

• to disable Google Analytics cookies, go to the page: https://tools.google.com/dlpage/gaoptout?hl=en
• to disable Adobe cookies, go to the page: https://www.adobe.com/uk/privacy/opt-out.html

Platforms for marketing objections

Several advertising professional platforms also allow you to refuse or accept cookies used by companies that are members of these platforms. These centralized mechanisms do not prevent advertisements from being displayed but only block the installation of cookies allowing advertisements to be tailored to your interests.

For example, you can go to www.youronlinechoices.com to prevent cookies from being installed on your device. This site is hosted by the digital advertising professionals of the European association EDAA (European Digital Advertising Alliance).

This allows you to find out which companies are registered on this platform and which allow you to refuse or accept cookies used by these companies to tailor the ads that may be displayed on your device based on your browser information: http://www.youronlinechoices.com/fr/controler-ses-cookies.

This European platform is shared by hundreds of Internet advertising professionals and provides a centralized interface for you to refuse or accept cookies which may be used to tailor the ads that may be displayed on your device based on your device's browsing experience.

How to exercise your other rights?

In accordance with applicable personal data protection legislation, you have the right to access, rectify, object to, restrict and delete your personal data. To exercise your other rights, please consult our information on the protection of your personal data by clicking on the following link https://www.royalcarrentalgroup.com/legal-information.

If your device is used by more than one person and if the same device has more than one browser, we cannot be sure that the services and advertisements intended for your device correspond to your own use of that device and not to that of another user of the device.

In such cases, you are responsible for any shared use which you may allow of your device and for any settings in your browser which you are free to configure with respect to cookies. In particular, it is your responsibility to inform other such users of such shared use and settings.

For more detailed information on the processing of your personal data when using this website, and in particular regarding the exercise of your rights, we invite you to consult our Privacy Policy, available by clicking on the following link https://www.royalcarrentalgroup.com/legal-information.

We may change cookie policy from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.